In the business, where bicycles and accessories are pretty much the same, it's the people and the policy of company that make the real difference. We know that it's your satisfaction with us that keeps us in business. That is why we, without reservation, guarantee that if for any reason, at any time, you are not completely satisfied with any item you purchased from us, we will gladly repair, replace, or refund your money.
At your service,
Every bicycle purchased from Zane's Cycles comes with our World Famous "Zane's Cycles Lifetime Free Service and Lifetime Parts Warranty." Anytime your bicycle needs service, a full tune-up or just a quick adjustment, we will make those necessary adjustments for free as long as you own your bicycle.
We guarantee you will never overpay at Zane's Cycles. If you find any item you purchased in stock for less anywhere within 90 days, we'll gladly refund you the difference plus 10%. 30 Day Test Ride. To guarantee you have invested the correct bicycle, ride it for 30 days. If during that time you are not completely satisfied, please return the bicycle for an exchange. We will gladly give you a full credit toward your new selection.
Thirty-five years ago we started with the belief, "the only difference between us and our competition is the service that we offer." If you don't feel that we are living up to our mission, let us know and we'll fix it immediately. If you have a concern and would like to discuss it with me directly, please e-mail me. I will personally respond to you.
If you are interested to learn more about Zane's Cycles and our passion for delivering an extraordinary experience and customer service, check out the latest best seller, Reinventing the Wheel: The Science of Creating Lifetime Customers (BenBella Books, March 2011), in which I discuss the importance of culture, empowerment, and customer engagement.
Click Here to purchase “Reinventing the Wheel: The Science of Creating Lifetime Customers.”